Do I need a Moonshine account to make an order?

Yes. To book any dry-hire equipment from us, no matter how big or small the hire is, you need an approved and open account with us.

What documentation do I need to register for an account?

You will need some identification (drivers license or passport), proof of address and proof of insurance if the kit is over £1000.

What are the timings for collection & return for a one day hire?

If you collect the evening before your shoot and return the morning after, this counts as a one day rental.

Can I hire camera crew aswell?

Absolutely, we are known primarily for being a wet hire company, providing competent & reliable crew to accompany your kit. We offer a No-Nonsense system through our packages.

Do you offer multi-day discounts?

Yes — contact us for weekly rates or custom packages, we are happy to be flexible to cater to your needs.

Do you deliver?

Yes. We can deliver across London in our dedicated Camera Unit Van, however, we would always recommend hiring a camera assistant for your ease (no insurance required, unit van for the day, etc).

How does the minimum order work?

We have a minimum order in place to reflect staff pay, logistical load & our standing as a boutique kit & crew service. The minimum order is currently £150 + VAT for dry hires.

What happens if I lose the equipment or it's been stolen?

Reach out to us through WhatsApp at +44 20 8050 5285. Depending on the nature of the incident, it may be necessary to inform both the police and your insurance company as well.

Is there a fee if I cancel an order?

Yes, there is a 25% cancellation fee when you cancel any order. If the cancellation is on the same day of collection the hire is non-refundable.