Privacy Policy

Effective date: Wednesday 30th July 2025

Moonshine Film LTD (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from our website or engage with our rental services.

 

  1. Collecting Personal Information

When you visit our website or rent equipment from us, we collect certain personal information to provide services, perform identity verification, prevent fraud, and ensure the safety of our assets.

Types of Data Collected

a) Website and Order Data (as before – includes browser info, IP, billing details, order details, etc.)

b) Identity Verification Data (Rental Account Creation)

When creating a rental account, we may ask you to provide:

  • A copy/photo of a government-issued photo ID (e.g., passport or driver’s license)
  • A short selfie video holding your ID
  • Proof of address (e.g., utility bill, tenancy agreement)
  • Company information (e.g., Companies House registration)
  • Valid insurance documentation

Purpose of Collection

We collect this information under legitimate interest for:

  • Fraud prevention
  • Verifying your identity
  • Protecting our equipment and assets
  • Complying with insurance and security requirements

Lawful Basis under GDPR

For users in the UK and EEA, we process identity verification data on the basis of:

  • Legitimate interests (fraud prevention, asset protection, identity verification)
  • Compliance with legal obligations
  • Contractual necessity (to provide rental services)

2. Retention of Identity Verification Data

  • We store ID and verification data for the duration of the customer relationship and up to 12 months after your last rental, unless required to retain it longer by law or for the resolution of any disputes.
  • After this period, data is securely deleted from our systems.

3. Data Storage and Security

  • All personal data, including identity verification materials, is stored in secure, access-restricted cloud storage.
  • Only designated internal staff (e.g., directors and authorised operations staff) have access to your identity documents and videos.
  • We apply industry-standard encryption and access controls to safeguard your data.

4. Your Rights (including video data)

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (unless required for ongoing obligations)
  • Object to processing based on legitimate interests
  • Complain to a data protection authority

To exercise any of your rights, email us at: contact@moonshinefilm.com

5. Sharing Personal Data

We may share your data with trusted third parties to facilitate our services. Identity verification data is never sold or shared for marketing purposes.

We only share such data:

  • With third-party fraud detection services (if used)
  • If required by law or to comply with legal requests (e.g., police or courts)
  • Internally, with limited access

6. Minors

This site and our rental services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.

7. Changes to This Policy

We may update this policy to reflect legal, technical, or business changes. Any significant changes will be notified on our website or via email.

Contact

For any questions, concerns, or requests, please contact:

Moonshine Film LTD

Email: contact@moonshinefilm.com

ICO Complaints: https://ico.org.uk/make-a-complaint/